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Reporting, consultation and information portals, designed to be understood without prior training.
Business value
Usable feedback rather than a form nobody fills in.
A form written in administrative language produces incomplete answers that then have to be corrected by hand. Clear text is a technical choice as much as an editorial one.
We test labels with people unfamiliar with the subject, and rewrite anything that needs a second read.
If a citizen never learns what happened to their report, they stop reporting. Feedback is part of the service, not an option.
We design the citizen-visible status and the institution's handling load together, because one depends on the other.
Labels tested with real users
A citizen-visible status
A handling dashboard for the institution
A first conversation is enough to clarify the context, priorities and the right place to begin.