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Design and delivery of platforms for administrations, agencies and public-interest projects.
Business value
A service reachable by the widest possible public, traceable for the administration and transferable to another team.
A public service designed for a recent computer and a stable connection excludes exactly the users it should serve first.
We design for the entry-level phone and the unstable network first, and plan assisted paths for people who will not complete the process alone.
Every decision taken in the system must be recoverable: who acted, when, on what basis, and what the citizen saw at that moment.
We design archiving and traceability with the same care as the screens, because those are what hold up if a decision is challenged.
A journey usable on a modest phone
Complete decision traceability
Documentation another team can pick up
A first conversation is enough to clarify the context, priorities and the right place to begin.